Answers to Your Terms & Conditions Questions
Creating duplicate accounts violates our terms. If we detect multiple accounts under the same player, we reserve the right to suspend all linked accounts and forfeit any balances. One account per person is the rule; we enforce this to protect fair play and prevent fraud.
Usernames are fixed at registration. If your username contains offensive content or violates our terms, contact support and we may close it and help you open a fresh account with a compliant name. Otherwise, usernames remain permanent to protect transaction history and withdrawal records.
Your access to live tables, slots, sportsbook and payment methods depends on local law in your area of Indonesia. When you register, the system reads your location and adjusts available games and payment rails—DANA, OVO, GoPay, QRIS—accordingly. If you move regions, your access may change; check the Help Centre for your updated options.
Processing time depends on your payment method and verification stage. DANA, OVO, GoPay and QRIS transfers typically complete within 30 minutes; bank transfers may take 1–2 business hours. Large withdrawals or first-time requests may require manual review, adding 24 hours. You'll receive a confirmation email once your funds clear.
If your withdrawal is queued but not yet processed, you can cancel it from your Account > Transactions page within the cancellation window. Once it enters the processing stage with your payment provider, we cannot recall it. Contact support immediately if you spot an error; we may help recover funds if the transaction is reversible.
Use the 'Forgot Password' link on the login page to reset via email. If you believe your account has been accessed without permission, contact our support team at once—do not log back in. We can freeze your account, verify your identity and help you regain control.
We do not sell your personal data. We share account information only with payment processors (DANA, OVO, GoPay, QRIS) for transaction settlement, with compliance authorities where required by local law, and with internal teams for security and fraud prevention. Your email and phone are never shared for marketing without your consent.
