Reference

How We Handle Your Account and Data

Your account security and data privacy are the foundation of how we operate on astra 77.

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astra 77 How We Handle Your Account and Data
GET IN TOUCH

How to Request Data Access and Account Support

We've made it simple for you to reach us if you have questions about your account, your data or how we've processed your withdrawals. Our support channels are open throughout your playing hours, and every request is logged in your account record for transparency. If you need to request a copy of your personal data, report a security concern or ask about your withdrawal history, start with the channel that works best for you.

Team online

Live Chat

Open the chat widget in the bottom-right corner of your lobby. Our team responds during Jakarta business hours, 9 AM–11 PM Monday to Sunday, including public holidays.

Email Support

Send your request to [email protected] with your account username and the specific detail you're asking about. We reply within 24 hours, usually faster on weekdays.

Account Settings

Go to your profile menu (top-right, after login), select 'Legal & Data', then 'Request My Information'. Your data export arrives in your email within 48 hours.

DATA AND SECURITY

How We Protect Your Information

Security isn't an add-on at astra 77 — it's built into every account, every deposit and every withdrawal.

Encryption Standard

All data between your device and our servers uses 256-bit SSL encryption. Payment details are never stored; each DANA, OVO, GoPay and QRIS deposit links directly to the provider's secure network.

Two-Factor Authentication

Enable 2FA in Account Settings to add an extra layer. When you log in from a new device, we send a code to your registered email or phone — you enter it to access your account.

Data Retention

Account information is held for 12 months after you close your account, then securely deleted. Transaction logs for anti-fraud purposes are kept longer where local law permits.

Withdrawal Verification

Every withdrawal request is cross-checked against your deposit history, account age and previous withdrawal records. This process usually completes within 5 minutes; we'll notify you when it's approved.

Cookie Policy

We use session cookies to keep you logged in and functional cookies to remember your language and table preferences. No tracking cookies are placed on your device without your consent.

Request Changes or Deletion

You can update your personal details in Account Settings anytime. To request account deletion, email [email protected] and confirm your username; we'll start the process within 48 hours.

Legal Questions From Players Like You

We hear the same questions from players across Medan, Semarang and beyond. Here's what you need to know about your rights, your data and how astra 77 handles them.

Yes. Log in, go to Account Settings, then 'Legal & Data', select 'Request My Information'. We'll email you a full export of your personal data, transactions and game history within 48 hours. No fee applies.

Your account remains active and your balance stays in place. We don't charge inactivity fees. If you haven't logged in for a year, we may send you an email to confirm you still want to keep the account active before making any changes to it.

We store withdrawal records for 12 months after your account closes, then delete them. While your account is open, you can see your full withdrawal history anytime in the 'Transactions' tab inside your lobby.

Yes. We never store your payment credentials. Each deposit links directly to the payment provider's secure gateway. Your DANA, OVO, GoPay and QRIS accounts handle the encryption and security; we only see the confirmation that the transfer was successful.

Contact our support team immediately via live chat or email [email protected]. We'll review the login history on your account and help you secure it. Change your password right away and enable two-factor authentication in Account Settings.

You can view your game history anytime inside your account lobby. For a formal export of all sessions, request it through 'Legal & Data' in Account Settings; we'll email you a timestamped record of every game you've played on your account.

Account access, eligibility and withdrawal rights depend on local law. Our terms and your account are governed by the regulations in effect where you reside. If you have questions about what applies to you, reach out to our support team.

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