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How We Keep Your Privacy Secure at astra 77

Your account information, payment details and gameplay history stay protected under our privacy practices.

Account verification encryptedPayment data never sharedWithdrawal requests audited
astra 77 How We Keep Your Privacy Secure at astra 77
PRIVACY QUESTIONS

How to Contact Us About Your Data

Team online

Live Chat

Our support team answers privacy questions through live chat 24 hours a day. Open your account settings, tap Support and select Live Chat to ask about data requests or account access.

Email Support

Send formal data requests or deletion queries to our privacy team at [email protected]. We respond within 7 business days with confirmation of your request status.

Account Settings

Update your personal information, change your email address or review your payment history directly from your dashboard under Security & Privacy settings.

DATA SECURITY

How We Protect and Use Your Information

Encryption

All data sent between your device and our servers travels through 256-bit encryption. Your password is hashed and never stored in plain text, so even our team cannot read it.

Withdrawal Verification

Before we send money back to your DANA, OVO, GoPay or QRIS account, we verify your identity and match the destination wallet to your registered account. This step prevents fraud and keeps your payouts secure.

Cookie Consent

We use cookies to remember your login session and track which game rooms you visit so we can show you relevant updates. You can disable non-essential cookies from your browser settings without losing account access.

Data Retention

We keep your account data as long as your account is active. After you close your account, we retain transaction records for 5 years to comply with local tax and anti-fraud requirements.

Third-Party Sharing

We never sell your personal data to marketers or advertisers. We share payment information only with your bank or e-wallet provider to process your deposit or withdrawal.

Data Access Requests

You can request a copy of all data we hold about you at any time by emailing [email protected]. We'll send you a complete export within 14 days, including your account history and payment records.

Your Privacy Questions Answered

Your login credentials and game preferences are deleted within 30 days of closure. Transaction records stay in our system for 5 years to meet legal requirements, but we stop using your email or phone for marketing immediately after you close your account.

You can update your email address, phone number and payment method from your account settings anytime. Full deletion of personal data depends on local law and our legal obligations. Contact [email protected] to discuss your options.

We analyse your game activity to improve the lobby experience, show you games you might enjoy, and detect if your account is being used by someone else. We never share this data with game studios or third-party advertisers.

Your wallet details are encrypted and stored separately from your login credentials. We keep them only to process your deposits and withdrawals. Your actual balance lives on your e-wallet provider's servers, not ours.

We monitor login attempts from unusual locations and devices, require strong passwords, and can add a PIN to your withdrawal settings. If we spot suspicious activity, we'll email or SMS you immediately to confirm it was you.

No. We never sell personal data to marketers, data brokers or other businesses. We share information only with payment processors to handle your deposits, and with legal authorities when required by Indonesian law.

We store your complete payment and wager history for 5 years after each transaction. This helps us process disputes, verify withdrawals and comply with local tax records. You can download this history anytime from your account.